Exchange and Return Terms

EXCHANGE AND RETURN TERMS

Warranty against Manufacturing Defects

All products offered by LNLY Supply are guaranteed against manufacturing defects. We are committed to the quality and integrity of our products.

Exchange or Return due to Manufacturing Defect

You have the right to exchange or return a product if there is any manufacturing defect or if the product sent does not match what you purchased.

Conditions for Exchange or Return

To request an exchange or return, it is essential that the product meets the following conditions:

• The product must not show signs of use.
• The product must retain all original packaging and labels.
• Products with defects caused by improper use are not eligible for return.

Exchange or Return Process

To request an exchange or return, please contact our company providing your full name, tax identification number and order number, along with details of the problem and evidence of the defect. Our Quality team will contact you within 7 days to continue the process.

To receive an exchanged product or a refund, the product you received must be sent to our local office and must match the characteristics described in your request. After verification, our team will offer you options to receive a refund, get the correct product you purchased, or receive the amount paid as credit in our store.

Conclusion

We are committed to providing high quality products and resolving any issues arising from manufacturing defects. If you have any questions or require more information about the return and exchange process, please contact us. We thank you for choosing LNLY Supply and look forward to meeting your expectations.

Yours sincerely,

LNLY Supply